NHS Greater Glasgow & Clyde
Jackie Erdman, Head of Equality and Human Rights
Tel: 0141 201 4560
NHS Greater Glasgow & Clyde is the largest health board in the UK. We provide healthcare to over 1.2 million people and employ around 38,000 staff.
Our purpose is to deliver effective and high quality health services, to act to improve the health of our population and to do everything we can to address the wider social determinants of health which cause health inequalities.
Equality & Human Rights
NHS Greater Glasgow & Clyde’s work on equality and human rights aims to ensure that everyone who uses the health service or works for us is treated equitably. Details of the wide range of work undertaken across all our services can be found on our Equalities in Health website.
Our report, ‘A Fairer NHS Greater Glasgow & Clyde 2016-20’ explains how the organisation is meeting the requirements of equality legislation. It demonstrates our commitment to addressing discrimination and delivering services that are fair and equitable for all.
A Fairer NHS Greater Glasgow & Clyde
Since the first ‘Fairer NHS Greater Glasgow & Clyde’ report was published in 2009 we have taken huge steps forward in meeting the needs of people from equality groups who rely on and use our services.
For example –
- We have the largest in-house interpreting service in the UK which provides communication support for 450 patients a day and we are committed to making continued improvements to provide the best possible service.
- Thousands of NHSGGC staff receive training on aspects of inequality each year such as Hate Crime, LGBT issues, supporting the Deaf BSL Community and general equalities awareness.
- We have engaged with hundreds of people from equality groups to understand better what action we should be taking to improve access to our services. We have also completed a Health and Wellbeing Survey in Glasgow with the five largest minority ethnic groups. The report will enable us to understand the health of Black and Minority Ethnic Groups and improve services to meet their needs.
- We have helped access over £20 million for patients through referral to money advice services and assistance with debt worries. This includes our Healthier Wealthier Children project, which has generated over £13 million for NHSGGC’s most vulnerable residents and has now been acknowledged as an approach which will be rolled out nationally.
- Where NHSGGC issues new policies or makes changes to the way services are delivered that might impact on patient care, we conduct an equality impact assessment. This identifies any risks to groups of service users and takes appropriate action.